Terms & Conditions:
Bikes – unless faulty, a returned bike must be as new and un-ridden – Please ensure that the size is correct and that you are happy with your bike before riding it.
Bikes must be returned to us in the original box, with all protective internal packing still in place on the bike to protect it from scratches and damage. The box must be re-sealed securely to fully-protect the bike on its return journey.
If accessories have been fitted to the bike, then it is no longer new and in a saleable condition, so you will not be able to return it to us unless it is faulty.
You will need to pay the cost of returning goods to us and the following will apply:
Bikes – A £25 charge will be applied. We will arrange a courier to collect the bike from you.
Accessories – these can be mailed directly to us at the address below, but you must have a completed returns form and we would recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
Raleigh UK Limited,
NG16 3HT. FAO: Internet Returns Department
If you live locally you could return the item in person to our security team. Gates are open Monday – Friday 9am – 5pm. Our Security Team will take charge of your purchases and give you a receipt. Please note that our Security Team are not authorised to inspect your bike and it will still take 5 working days to process your return.
For more information regarding returns click here